Jennifer’s career in customer service includes over 20 years in the insurance arena. As Vice President, Operations, she oversees the employees in Agency, New Accounts Processing, and New Business Processing, ensuring that they provide outstanding service to representatives. She is responsible for resolving complicated operational issues, special projects, and documenting department procedures. Jennifer researches processes within the department and makes recommendations to streamline and gain efficiency. She monitors quality control to ensure trades are placed in an accurate and timely fashion. Jennifer upholds the performance standards of the department by training staff and evaluating performance.